About Me
I am a graduate of the Arts, Science and Technology University in Lebanon with a bachelor’s degree in business administration specializing in Management Information Systems (MIS), I leverage my analytical and problem-solving skills as a SQA Engineer at Grappa Systems S.A.L. I'm also a Certified Football Coach. Throughout my academic and professional experiences, I've cultivated a strong work ethic, characterized by responsibility, initiative, and decisiveness. This has allowed me to consistently meet deadlines and excel in fast-paced environments. I am a dedicated professional continuously seeking to expand my knowledge and skillset. I'm eager to leverage my diverse background to contribute to a dynamic and collaborative team.
Curriculum VitaeMy Experience
QA Tester
Telus (Remote)Software Quality Assurance Engineer
Grappa Systems (Offshore) S.A.L.- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Create and execute detailed, comprehensive, and well-structured test plans, test suits, and test cases.
- Estimate, prioritize, plan and coordinate testing activities for new products and features.
- Perform Functional, UI, Smoke, end to end, System Integration, User Acceptance testing, and Regression testing.
- Perform API testing using tools like Postman & SOAPUI and performance/load testing using JMeter.
- Perform cross-browser testing for web applications.
- Design, develop and execute automation scripts using open-source tools like Microsoft Playwright, Selenium Web driver and Appium.
- Identify, record, document thoroughly and track bugs.
- Perform thorough regression testing when bugs are resolved.
- The ability to identify and escalate issues in a timely manner.
- Liaise with internal teams (developers and product managers) to identify system requirements.
- Reproduce issues, when necessary, to assist software development in resolving issues.
- Stay up to date with new testing tools and test strategies.
- Work on requirements like content strategy or scoping out new products to ensure all necessary information has been included for users to understand what they're reading quickly.
- Write technical documents and user guides.
Freelance Website Developer
Freelance Football Coach
Freelance Lighting Assistant
Football Coach
Sportzone Dbayeh Football Academy- Conducting research and analyzing previous games to develop game plans, tactics, techniques, formations, and strategies.
- Organizing and scheduling tryouts and shortlisting potential players.
- Determining individual player abilities, strengths, and weaknesses, and factoring these into the gameplay and strategy sessions.
- Ensure the football field is available for practice sessions and that players show up on time.
- Establishing rules and regulations and ensuring players are familiar with them.
- Organizing team building sessions and activities off the field.
- Fostering good sportsmanship in all team players, resolving disputes, and addressing bad behavior in a timely manner.
- Identifying exceptional players who might be scouted for scholarships and to play in professional leagues.
- Ensuring all sports equipment is available and in working order.
- Encouraging players to engage in other recreational sports and to live a healthy life with a balanced diet.
Internship, IT Helpdesk
Retail Group IT Department- Preparing users' computers including hardware and software (RTS) configuration.
- Resolving and troubleshooting computer problems (hardware and software) for the head office, DC, and Stores.
- Providing system support by areas of operations – store locations.
- System Administration for Head Office.
- Checking daily sales and sending daily reports to the franchisers as required.
- Solving connection related problems.
- Provides technical, software and hardware support to the company's shop and Head Office and makes sure the system is always running smoothly.
- Solving Cameras Problems in all branches.
Senior Store Manager
Aldo, Le Mall Dbayeh (Retail Group)- Training, supervising, and evaluating employees.
- Preparing employee work schedules.
- Addressing employee disputes, questions, and concerns.
- Ensuring all staff adhere to safety standards, company policies, and procedures.
- Managing and accounting for all money-handling procedures.
- Recording and managing inventory.
- Ensuring the shop is adequately stocked, clean, and visually appealing.
- Motivating employees to reach sales goals and provide excellent customer service.
- Handling customer complaints.
Junior Store Manager
Call It Spring, Le Mall Dbayeh (Retail Group)- Training, supervising, and evaluating employees.
- Preparing employee work schedules.
- Addressing employee disputes, questions, and concerns.
- Ensuring all staff adhere to safety standards, company policies, and procedures.
- Managing and accounting for all money-handling procedures.
- Recording and managing inventory.
- Ensuring the shop is adequately stocked, clean, and visually appealing.
- Motivating employees to reach sales goals and provide excellent customer service.
- Handling customer complaints.
Waiter
Le Relais- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid.
Cashier
Medmart (Medco SAL)- Process sales transactions.
- Maintain an accurate cash drawer.
- Answer customers' inquiries.
- Maintain a clean work environment.
- Process and receiving payments.
- Issuing receipts to customers as they leave with their purchases.
- Handle additional items such as coupons.
- Providing excellent customer service experience.
Sales & Operator
Sanondaf Lebanon (Tau Beta Pi SARL)- Sanitizer disassembles, cleans, sanitizes, and reassembles processing equipment.
- Performs cleaning in accordance with established guidelines and specifications.
- Ensures equipment is operational for production runs.
- Being a Sanitizer prepares and handles sanitation chemicals and equipment.
- Responsible for selling services and meeting customer needs while obtaining orders from existing or potential outlets.
- Ensure that the customer is satisfied and adequately taken care of.
Interviewer, Representative & Mystery Shopper
Reach Lebanon (Research and Consulting House SAL)- Traveling to assigned store locations.
- Remaining discreet while you pose as a regular customer.
- Interacting with employees over the phone and in person to gauge customer service.
- Inspecting the store's environment to detect possible concerns and areas for improvement.
- Purchasing random and specific items to assess product quality.
- Retaining receipts as proof of purchase for later reimbursement.
- Completing and submitting a written report detailing the shopping experience after each store visit.
- Disclosing competing interests, including prior loyalty to or dislike of stores or products.
- Logging hours worked.
- Storing copies of completed assignments.
Sales Assistant & Cashier
Call It Spring, Le Mall Dbayeh (Retail Group)- Greeting customers, responding to questions.
- Operating cash registers.
- Cross-selling products to increase purchase amounts.
- Maintaining an orderly appearance throughout the sales floor.
- Achieving established goals.
- Responsible for assisting throughout the buying process.
- Recommend products related to customers.
- Explain the benefits of various products.
- Promote special sales and offers.
Waiter
Keif Restaurant, Antelias- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid.
- Administer change to tables if needed.
My Education
BBA in Management Information Systems (MIS)
Arts, Sciences and Technology University in Lebanon, Kaslik CampusLebanese Baccalaureate Diploma II in Economics and Sociology
La Sagesse School, AchrafiehMy Skills
Language Skills
Computer Skills
Competencies
My Certificates
Extracurricular Activities
Hobbies
Testimonials
Théa Bechara
Managing Director of Architect's Group
Roger is an outstanding QA Engineer and professional. I had the pleasure of working with him and the results exceeded my expectations. His creativity while addressing every detail with precision made the whole process smooth. I highly recommend working with him.
Mickel Debs
Senior Full-Stack Developer
Roger, our meticulous QA dynamo, ensures top-notch quality. His bug reports are clear and actionable, and his positive energy lifts the team. A true asset!
Fadi Abou Dib
Software Development Manager
He has proved himself time and again as a major contributor at the company. Roger is hard working, proactive, and team oriented. He is sociable and has a pleasant personality. I can confidently say that he is a very dependable person with impeccable work ethics.
Chadi Ghosn
M.Sc. Principal Data Science Consultant - United Kingdom
I've known Roger for quite a while, and I can attest to his dedication, hard work and the quality of his delivery. His customer service and friendly approach are outstanding and I would personally recommend him for any relevant opportunity.
Sandy Moubarak
Civil Engineer
Based on my personal experience, Roger is super reliable and talented. He always delivers clean, functional websites on time. Plus, his hover effects are so smooth, they make you want to keep pointing your mouse just for fun!
Yvana Tannous
Software Engineer
As a colleague, I appreciate the infectious energy and motivation pushing yourself and others to do better. You don’t shy away from challenges, always ready to find new solutions and come up with creative ideas. I admire the determination and the refusal to give up easily. It's inspiring to see someone who’s self-reliant and constantly pushing the boundaries.
Nadim Akel
3D Graphic Animator
Roger demonstrates resilience in confronting challenges, exhibiting a steadfast resolve that precludes surrender. His adept problem-solving skills enable him to address any encountered obstacles seamlessly. A diligent individual, he possesses a penchant for acquiring new knowledge and skills.
Elie Akel
Software Engineer
Roger is a hard working and resourceful person. He is a very reliable coworker who never backs down from any challenge and always wants to learn more and get better.
Michel Akel
SQA Engineer
Working with Roger has been an absolute pleasure. His dedication to his craft is evident in every project he undertakes. Not only does he possess a strong skill set, but he also brings creativity, attention to detail, and a proactive attitude to the table. His ability to work under pressure sets him apart and makes him an asset to any team. I highly recommend Roger for his professionalism, talent, and positive attitude.
Marcelino Abou Haidar
Frontend Software Engineer
I've known Roger for years, and he always works hard to keep learning and getting better. His dedication to self-improvement and attention to detail make everything he does top-notch. He consistently goes above and beyond to ensure the quality of his work, and his commitment to excellence is truly inspiring.
Frequently Asked Questions
Who is Roger Moughames?
Roger Moughames is an SQA Engineer at Grappa Systems S.A.L. in Lebanon, web developer, and certified football coach. He holds a bachelor's degree in Management Information Systems from Arts, Science and Technology University in Lebanon and is the founder of RM Solutions, a web development company.
What services does Roger Moughames offer?
Roger Moughames offers software quality assurance (SQA) testing, web development and design, WordPress development, technical writing, website maintenance, and football coaching services through RM Solutions based in Beirut, Lebanon.
What is Roger Moughames' educational background?
Roger Moughames graduated from Arts, Science and Technology University in Lebanon (AUL) with a Bachelor's degree in Business Administration specializing in Management Information Systems (MIS). He also holds a Lebanese Baccalaureate Diploma II in Economics and Sociology from La Sagesse School. He is also a certified football coach.
How to contact Roger Moughames?
You can contact Roger Moughames via email at rogermoughames@gmail.com, phone at +961-70-228-527, WhatsApp, or through his website contact form at the contact section below. He is also available on LinkedIn, GitHub, and other social media platforms.
Where is Roger Moughames located?
Roger Moughames is based in Beirut, Lebanon, and works as an SQA Engineer at Grappa Systems S.A.L. His web development company, RM Solutions, also operates from Lebanon.
What technical skills does Roger Moughames have?
Roger Moughames specializes in Software Quality Assurance (SQA), web development, WordPress development, software testing, bug tracking, test automation using Playwright, Selenium, and Appium, API testing with Postman, SOAPUI, and JMeter, technical writing, and Agile methodologies. He is proficient in Jira, Kubernetes, Docker, Redis, SQL, and more. He has multiple certifications in business, development, testing, IT, networking, and football coaching.
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